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Quality makes up one of Quilaban’s main values. We endeavor to show continuous improvement in everything we do and we keep high quality standards as reference.

Our Quality Management System is certified by APCER, in accordance with the 9001 ISO Standard, since 2005.

The quality of the products and services we offer, our focus on our clients' satisfaction and our effort in improving continuously have been acknowledged by our business partners and become clear in this certification.

We have our Quality Management System Certified
 
 

Quilaban expresses its commitment to Quality through:
 

  1. Compliance with the requirements of NP EN ISO 9001, Good Distribution Practices and Applicable Legislation;
     
  2. Suppliers seletion according with our needs of extending the range of products and the market requirements;
     
  3. Updating of employees’ skills;
     
  4. Customers’ satisfaction through compliance with their requirements, technical assistance, technical-scientific support and management advice;
     
  5. Continuous improvement of the Quality Management System.
 

SATISFACTION INDEX 2021

Customers

In 2021, Quilaban’s team remained focused on keeping the proximity to its customers and providing a service of excellence.
Throughout the year, we counted with the contribution of 823 of our clients, who privileged us with their opinion and recommendations for the continuous improvement of our practices. It is with great proud that we share the results of this evaluation. Thank you for your trust, which gives us even greater motivation to continue working and taking care of the well-being of people like us!

 

Suppliers

2021 was a year of enormous challenges. And we feel privileged to be able to count with the support of a network of unparalleled suppliers. Only this way was possible to overcome such challenges.
We counted with the participation of 131 of our suppliers that collaborated with us in the evaluation of the quality of our services, with a number of participants 57% higher compared to the previous year, which attributes even more importance to the obtained results.
To all our suppliers, thank you!