The latest satisfaction survey results from Quilaban confirm the trust placed in the company by both customers and partners, with satisfaction rates of 96.2% and 97.6%, respectively.
Once again, Quilaban stands out for the high levels of satisfaction among its key stakeholders. In 2024, the Customer Satisfaction Index reached 96.2%, with a Net Promoter Score (NPS) of 45.2%, reflecting market recognition of the quality of the services provided. As for supplier relations, the figures are equally positive: 97.6% satisfaction and an NPS of 72.2%, placing Quilaban in the excellence zone.
These results reflect the daily commitment of our teams to ensuring a high-quality, trustworthy experience, always striving for continuous improvement.
We remain focused on strengthening relationships with our customers and partners through innovative solutions and outstanding service.